Refund policy

This Policy explains when and how you can receive a refund for Bukly Pro. We use a soft approach: if something went wrong or the service did not fit right after payment, contact us and we will review the request fairly.

Technical refunds for web subscriptions are processed through WayForPay to the card or payment method used for the original payment, where supported by the bank and payment service.

1. How to request a refund

Email hello@bukly.app from the email linked to your Bukly account or include that email in the request.

• email subject: Refund request;
• Bukly account email;
• payment date and amount;
• refund reason;
• where possible, receipt or last 4 card digits to identify the payment.

2. First Pro payment

If this is your first Bukly Pro payment and you contact us within 14 calendar days after the charge, we may refund the current period. This applies to monthly and annual subscriptions unless there are signs of fraud, abuse or a serious breach of the Terms of Use.

3. Monthly subscription

For monthly subscriptions, we review refund requests for a charge if the request is submitted within 14 calendar days after that charge. After the refund, Pro access for the refunded period ends and the account moves to Free or to any remaining trial period.

4. Annual subscription

For annual subscriptions, we may refund unused full months. The current calendar month of use is not split and is usually not refunded unless agreed separately.

As of this update, the remaining amount is calculated as unused full months × UAH 149. For example, if 8 full months remain after the current month, the refund amount is 8 × UAH 149.

5. Erroneous or duplicate charges

If a payment was charged by mistake, duplicated, charged after cancellation or caused by a technical error, we refund it in full after verification.

6. When a refund may be unavailable

• the request is submitted significantly later than 14 days after a monthly charge and there is no technical error;
• the user requests a refund for previous periods that have already ended;
• there are signs of fraud, abuse, breach of Terms or unauthorized account use;
• the bank, payment system or WayForPay cannot technically return funds to the original payment method; in that case we will look for a reasonable alternative where allowed by law.

7. Cancellation and refund

Cancelling a subscription stops future recurring charges but does not automatically refund amounts already paid. If you need a refund, submit a separate request under this Policy.

8. Review and settlement timing

We usually review requests within 5 business days. If we need to verify a payment with WayForPay or a bank, it may take longer.

After a refund is initiated, the actual settlement depends on WayForPay, the issuing bank and the payment system. It usually takes several banking days, but may sometimes take longer.

9. Consequences of refund

After a refund, Bukly cancels the related recurring subscription in WayForPay, ends Pro access for the refunded period and moves the account to Free or to any remaining trial period.

Account data is not automatically deleted after a refund. Free limits may restrict new clients or sessions until you free a slot or subscribe to Pro again.